Returns and Complaints

Unwanted goods

• Unwanted goods can be returned within 30 days of receipt.
• These must be unused and in the original packaging.
• Items can be returned for a refund or exchange.
• If you return items by post, ask for proof of shipment so you can prove they have been shipped. Also keep the tracking information so you can see when the package has arrived back in our department store.
• Make sure to attach an accompanying note to your return with your name, address and order number.  Failure to include identifying information may result in significant delays in replacing or refunding your returned item (s).

All unwanted items must be returned to our department store at our own expense.  The return address is

Dirk Hartogweg 14 DC1 Unit 5

5928LA Venlo

USA

NB: It is not possible to pick up items or return them to the department store in Venlo.

For all online orders it is also possible to personally return unwanted or defective items to our store in Utrecht.  Please do not return items ordered online to the store by post or courier.

Incorrect items received/damaged goods

• Incorrect orders or damaged goods must be reported to our customer service within 5 days of receipt.  This can be done by email: info@anglerfishingstore.com or by telephone: +1 (289) 908-7358
• These will be replaced free of charge as soon as possible.
• These goods will only be exchanged or refunded if they have not been used, worn or otherwise contaminated and are in their original, undamaged packaging.

Warranty

• All articles showing a defect and within a period of 24 months have been purchased, can be returned for a warranty review.
• Angling Direct plc reserves the right to return defective items to the manufacturer before replacing or refunding them, if necessary.
• If the manufacturer considers that the defect is not due to the product itself, Angling Direct plc reserves the right not to provide a replacement or refund.

Please note that we are completely dependent on the manufacturer when it comes to warranty conditions. We will always do our utmost to ensure that you, as our customer, are fully satisfied with the result.

Please allow a maximum term 28 workingdays (Ma-Vr, excluding National Holidays and weekends) from the day we received the defective item, before the complete return/repair/replacement procedure is completed.

We are not required to take back gift cards, books, unopened audio or video recordings (DVDs) and fresh/frozen bait.

For all warranty cases, please contact our customer service initially by email (support@anglingdirect.nl) and provide details/photos/videos of the item issue.

Complaints

If you would like to file a complaint, we recommend that you contact our friendly customer service. They are happy to help you and strive to solve any problem you have.

We aim to process your complaint within 2 working days and will try to resolve it as quickly as possible.

If you have any questions or concerns about the above, please contact our customer service using the details below. Please include your order number in your email or keep it at hand when you call.

Email –info@anglerfishingstore.com

Phone –  +1 (289) 908-7358

The Angler Fishing Store